Our digital services
Process complaints digitally - fast, transparent, paperless
Whether damaged goods, incorrect delivery or returns: With our digital complaints process, you can report concerns directly online - conveniently via your customer account. This saves you time, avoids queries and allows you to keep track of all processes.
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Quick & easy
How it works
Report a complaint online
Log in to your customer account, select the order from which you want to make a complaint and start the complaint process directly in the system.
Describe request & upload documents
Specify the reason (e.g. damaged, incorrectly delivered, missing) and upload photos or documents if required.
Receive feedback & implement solution
Our customer service will check your complaint and inform you quickly about the next steps - return, credit note or replacement delivery.
FAQ
FREQUENTLY ASKED QUESTIONS
Complaint? Returns? Simply do it online!
Digital customer account - everything under control, available at all times
All information about your orders, products, documents and deliveries is centralised in one place - available to you 24/7.
Order templates - your favourites, ready to hand at any time
Save regularly required items in individual order templates - for quick repeat orders. You can add the complete order template to the shopping basket with just one click. You can of course manage several templates.
Direct ordering - large quantities. Simple processing.
With ready-made order lists or CSV uploads, you can complete bulk orders in seconds - without any manual input.
Send price proposal - We will check your offer
Would you like to find out or negotiate the price of a product? Simply send us your enquiry or offer directly on the product page. We will check your offer and get back to you quickly - fairly, personally and individually
Intelligent consumption forecast
Our shop analyses your purchasing behaviour and automatically recommends when and what you should reorder - for less effort, less excess stock and more efficient procurement.
Simply scan with your mobile phone
Simply scan the product barcode with your smartphone and add the product directly to your shopping basket - ideal for repeat orders. No additional app or hardware required
FOR ALL QUESTIONS
Please feel free to send us an e-mail. We will take care of your request promptly.