Our digital services
Handling complaints digitally – quickly, transparently and paperlessly
Whether it’s damaged goods, an incorrect delivery or a return: with our digital complaints process, you can report issues directly online – conveniently via your customer account. This saves you time, avoids the need for follow-up enquiries and allows you to keep track of all your cases.
)
Quick & easy
How it works
Submit a complaint online
Log in to your customer account, select the order for which you wish to make a complaint about the items, and start the complaints process directly within the system.
Describe your enquiry & upload supporting documents
Please state the reason (e.g. damaged, incorrect delivery, missing) and upload any photos or documents if necessary.
Receive feedback & implement the solution
Our customer service team will review your complaint and let you know as soon as possible what the next steps are – whether this involves returning the item, issuing a credit note or sending a replacement.
FAQ
FREQUENTLY ASKED QUESTIONS
Complaints? Returns? Just sort it out online!
Digital customer account – Everything under control, available at any time
All the information you need about your orders, products, documents and deliveries, all in one place – available to you 24/7.
Order templates – your favourites, always to hand
Save items you need regularly in personalised order templates – for quick reorders. With just one click, you can add the entire order template to your basket. Of course, you can manage multiple templates.
Direct ordering – Large quantities. Simple processing.
With pre-prepared order lists or CSV uploads, you can process bulk orders in seconds – with no manual input required.
Submit a price proposal – We’ll review your offer
Would you like to find out the price of a product or negotiate it? Simply send us your enquiry or quote directly via the product page. We’ll review your proposal and get back to you quickly – fairly, personally and on a case-by-case basis.
Smart consumption forecast
Our shop analyses your purchasing behaviour and automatically recommends when and what you should reorder – for less effort, fewer stock surpluses and greater efficiency in procurement.
Simply scan it with your mobile phone
Simply scan the product’s barcode with your smartphone and add the product directly to your basket – ideal for reorders. No additional app or hardware required
FOR ANY QUESTIONS REGARDING THE POSITION
Telephone
Please feel free to call us during our opening hours (Mon–Fri, 7.30 am–5.30 pm).
Please feel free to send us an email. We will deal with your enquiry as soon as possible.