FAQ

Frequently asked questions

Here you will find answers to the most frequently asked questions on topics such as shipping, account area, complaints, payment and more.

Order & dispatch

Products & Complaints

Payment

Account area

Delivery to Ehlert

For suppliers

No suitable answer found?

To the contact form

You are also welcome to send us your question using our contact form. We will endeavour to answer you as quickly as possible and help you with your request.

Alternatively, you can also send an e-mail to info@ehlert-gmbh.de.

FAQ

Frequently asked questions

Order & dispatch

What is Freebruary?

Which countries can I ship to?

How high are the shipping costs?

What are the delivery times?

What shipping methods are available?

What can I do if a product is not available?

My order has not yet arrived.

What does ready for despatch mean?

Can I get special prices for higher purchase quantities?

Can I place an order by phone or fax?

What options do I have for ordering?

How does shipping work?

Products & Complaints

I would like to return a product from my last order.

How do I obtain specifications, safety data sheets etc. for my products?

Payment

What is the IBAN for paying my invoice?

What payment methods are available?

When does my credit rating need to be checked?

I am not satisfied with the payment methods offered to me.

Account area

How do I create a customer account?

How can I request a new password?

How can I change the address?

I cannot log in with my user data.

Delivery to Ehlert

For suppliers

Where and how does delivery to Ehlert take place?

When is delivery possible?

What are the requirements for the delivery?

Verler Straße construction site from 25.03.2026

No suitable answer found?